Ransomware data recovery frequently asked questions
At Tecleo, we understand that facing a ransomware attack or data loss can be overwhelming. Below, we answer the most common questions about our ransomware data recovery services to help you understand the process and what to expect.
1. What is ransomware, and how does it affect my data?
Ransomware is malicious software that encrypts your files, making them inaccessible until a ransom is paid. Unfortunately, paying the ransom doesn’t always guarantee recovery, and the encryption is often too strong to crack without the attacker’s key. Our expertise lies in recovering data by exploiting flaws in the attacker’s methods, not relying on decryption.
2. Can you recover data encrypted by ransomware?
Yes, in many cases, we can recover data without paying the ransom. While decrypting files is rarely possible due to advanced encryption, we use specialised techniques to rebuild and restore data by analysing mistakes made by attackers. Typical recoveries include encrypted Veeam backups, SQL databases (.mdf, .bak), virtual machines (.vmdk, .vhd, .vhdx), and other critical files.
3. How does your ransomware data recovery process work?
Our process begins with a free initial evaluation and consultation to determine the recoverability of your data. This will be followed with:
- A Fixed Quotation: Based on the initial evaluation results, we will then send you a firm quotation for the different phases of the ransomware data recovery process. No hidden fees, no surprises.
- The Data Recovery: We perform the data recovery using forensic techniques, custom scripts, and proprietary tools.
- The Validation & Delivery: Recovered data is tested, verified, and securely delivered.
Every case is unique, so we tailor our approach to maximise recovery success.
4. How long does ransomware data recovery take?
The timeline depends on the complexity of the attack and the amount of data involved. Simple recoveries may take a few days, while complex cases involving large servers or RAID arrays could take longer. After our initial assessment, we will provide an estimated timeline and update you throughout the process.
5. Will paying the ransom guarantee my data back?
No, paying the ransom is risky and often ineffective. Attackers may provide faulty decryption keys, incomplete data, or no response at all. Additionally, paying encourages further attacks. Our approach avoids ransom payments by focusing on recovering your data through forensic and reconstruction techniques.
6. What types of devices and systems do you recover data from?
We recover data from a wide range of devices and systems, including:
- Servers (physical and virtual)
- RAID and NAS volumes
- PCs and laptops
- Virtual machines (VMware, Hyper-V, etc.)
- Backup systems (Veeam, SQL backups, etc.)
- Other storage media affected by ransomware
No matter the platform, we have the expertise to help.
7. Can you prevent future ransomware attacks?
While our primary focus is data recovery, our DFIR services can help strengthen your defences. We offer post-recovery analysis to identify vulnerabilities, recommend security improvements, and guide backups, encryption, and incident response planning to reduce future risks.
8. Is my data safe with you?
Absolutely. We prioritise your privacy and security. All recovery work is conducted in a secure, controlled environment, and we adhere to strict confidentiality protocols. Your data is handled with the utmost care and protection at every step.
9. How do I get started with your services?
Getting started is easy:
Get in touch for a free evaluation and transparent quote by completing our online data recovery quote request form or call us at 012-665-2945 to speak with one of our friendly and knowledgeable technicians - We'll walk you through every step.
Time is critical in ransomware recovery, so don’t wait - reach out today.
Have More Questions?
We’re here to help. If you don’t see your question answered above. Contact our team - they are ready to guide you through recovery and restore your peace of mind.
