Data Recovery Service Options
You Have A Choice Of Four Service Levels To Suit Your Budget And Situation.
Your choice would typically be based on the urgency of the data recovery vs. how much you can afford to spend on the successful recovery of your data.
- When having your data recovered is critical but the data will still be valid if recovered within a 10 to 15 working day period, at a much-reduced cost.
- It takes us on average 10-15 working hours from receiving your media to do a free evaluation upon which we will forward you a confirmation of this preliminary quotation specifying:-
- Whether the data is recoverable or the chance thereof, alternatively, if possible a directory listing with the structure of recoverable files.
- Any other information depending on your specific situation.
- When having your data recovered is critical within a 3 to 8 working day period, at our normal rates.
- It takes us on average 8-10 working hours from receiving your media to do a free evaluation upon which we will forward you a confirmation of this preliminary quotation specifying:-
- Whether the data is recoverable or the chance thereof, alternatively, if possible a directory listing with the structure of recoverable files.
- Any other information depending on your specific situation.
- When you are prepared to spend more but with the benefit of having your data recovered (if possible) within a 48-hour period from approval of the quotation.
- It takes us on average 4 working hours from receiving your media to do a free evaluation upon which we will forward you a confirmation of this preliminary quotation specifying:-
- Whether the data is recoverable or the chance thereof, alternatively, if possible a directory listing with the structure of recoverable files.
- Any other information depending on your specific situation.
- We will endeavour to complete the data recovery within 48 HOURS from approval - Excluding weekends & public holidays & our annual break in December.
- Should we not be able to complete the recovery within 48 HOURS from approval, you will only be charged at the lower STANDARD RATE less the Non-Refundable PRIORITY fee.
- When you are prepared to spend even more but with the benefit of having your data recovered (if possible) within a 24-hour period from approval of the quotation.
- It takes us on average 2 working hours from receiving your media to do a free evaluation upon which we will forward you a confirmation of this preliminary quotation specifying:-
- Whether the data is recoverable or the chance thereof, alternatively, if possible a directory listing with the structure of recoverable files.
- Any other information depending on your specific situation.
- We will endeavour to complete the data recovery within 24 HOURS from approval - Excluding weekends & public holidays & our annual break in December.
- Should we not be able to complete the recovery within 24 HOURS from approval then you will only be charged at the lower PRIORITY RATE less the Non-Refundable HIGH PRIORITY fee.
- Should we not be able to complete the recovery within 48 HOURS from approval then you will only be charged at the lower STANDARD RATE less the Non-Refundable HIGH PRIORITY fee.
Service Level Matrix
Free Collection and Delivery
(S.A. only)
(S.A. only)
Free Evaluation and Quotation
Estimated Duration for Evaluation & Quotation (1)
Fixed Quoted Price
Optional Extra High Security (2)
Secured Communication (3)
Estimated Duration of the Recovery Process (4)
No-Data, No-charge
Regular Progress Updates
Data Guarantee (5)
Full Confidentiality
No Billable Work Undertaken Unless Approved in Writing
Retention of Recovered Data Against
Dead on Arrival
Dead on Arrival
ECONOMY
10-15
Working Hours
10-15
Working Days
Every 4-5
Working Days
14 Calendar Days
STANDARD
6-10
Working Hours
5-8
Working Days
Every 2-3
Working Days
14 Calendar Days
PRIORITY
2-4
Working Hours
48
Hours
Every 10-12
Working Hours
14 Calendar Days
HIGH PRIORITY
2
Working Hours
24
Hours
Every 6-10
Working Hours
14 Calendar Days
(1) From receipt of the media
(2&3) Contact us for more information
(4) From receiving your written approval
(5) See our terms and conditions