SELF-HELP QUOTATION

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Hard Drive Recovery

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SSD Recovery

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Mobile Recovery

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Flash Recovery

Tecleo Data Recovery and Digital Forensics Lab December 2023 Break

Dear Customers and Partners,

As the final pages of 2023 turn, we pause to extend our deepest gratitude for the incredible support you've shown us this year. Your trust and collaboration have transformed 2023 into a remarkable journey marked by shared successes and growth. Your feedback and trust have driven our pursuit of excellence, inspiring us to reach new heights. Thank you for being a pivotal part of this journey.

As the festive season draws near, we send our warmest wishes to you and your loved ones. May this period be full of joy, laughter, and cherished moments with family and friends. We hope these holidays offer you a peaceful retreat filled with well-deserved rest and festive cheer. To those embarking on travels, we wish you safe journeys.

Looking ahead to 2024, we are excited about what the future holds. We are committed to a year of continued innovation and growth. With your ongoing support, we are confident that the new year will be one of continued achievement and success.

As we bid farewell to 2023, please note that, God willing, our offices will be closed from December 14th, 2023, at 12:00 PM and will reopen for business again on January 3rd, 2024, at 8:00 AM.

Wishing you a prosperous New Year!
Warm regards,
The Tecleo Team

Data Recovery and Digital Forensic Services South Africa

Digital forensics, advanced data recovery, blockchain forensics, forensic data recovery and OSINT

We can help you with advanced data recovery, forensic data recovery, digital forensics and incident response (DFIR), eDiscovery support, blockchain forensics, and open source intelligence (OSINT) investigations from a wide range of digital data storage devices, locations and operating systems.

Our services cover an extensive range of potential data loss scenarios, including digital forensic investigations and data recovery from working (ransomware-affected, corrupted, formatted, deleted, virus-infected, hacked, and password-protected) and non-working (dropped, fire, water, and power-surge damaged) servers, NAS and RAID volumes, personal computer (PC) and laptop hard disk drives (HDD), external hard drives, solid-state drives (SSD), mobile devices (smartphones, mobile phones tablets, PDA and cellular phones), drones, IoT devices, backup tapes (tape cartridges), CDs and DVDs, memory sticks (flash drives), SD cards, email platforms and databases.

With state-of-the-art equipment, tools, and software, including a Class 100 cleanroom for repairing, recovering, and investigating various types of electronic data storage media, and a team of experienced and qualified professionals working in a secure environment under a non-disclosure agreement, we give your data the best possible chance of being revived, extracted, and investigated in complete confidentiality as quickly and in the best condition possible.

We are experienced in investigating various cyber-related incidents, including ransomware infections, data breaches, stolen confidential information, fraud, corruption and blockchain (crypto, web3 and NFT) crime.

With our threat intelligence services, we provide open-source intelligence (OSINT) analysis and monitoring, which includes researching publicly available information from websites, including the surface web, deep web, dark web, the blockchain, social media platforms, search engines, databases, email providers, etc., to gain insight into potential threats or vulnerabilities of a system, organization or personnel.

Our OSINT analysts can help you uncover potential threats before they become a problem by analyzing and monitoring publicly available sources for any suspicious activity related to your company’s operations or your personal life.

We are based in Centurion, South Africa (ZA), but we offer our services locally and internationally. For those within South Africa's borders, we offer a free courier collection service for all pre-approved work and a free courier return service for all successfully completed jobs – no matter which corner of the country you're located in: Gauteng (Pretoria, Johannesburg, Centurion), Kwazulu-Natal (Durban), Eastern Cape (Port Elizabeth, East London), Western Cape (Cape Town), Limpopo (Polokwane/Pietersburg), Mpumalanga (Nelspruit), North West (Rustenburg), Free State (Bloemfontein), Northern Cape (Kimberley).

We understand your data's importance to you, which is why we strive to provide the best possible solutions to investigate or recover your data in complete confidentiality, as fast as possible, no matter the potential data loss scenario while ensuring the best possible outcome.

HOW WOULD YOU BENEFIT & WHAT CAN YOU EXPECT FROM A RELATIONSHIP WITH US?

  • When working with us, you can expect peace of mind knowing that your valuable data is in the hands of a company operating since 1999 with a team of experienced and qualified professionals.
  • Our team will provide professional, fast, friendly and efficient assistance.
  • We offer an online portal where you can view quotations, invoices, and correspondence, check the status of your ticket(s), add comments and attachments, approve or decline your quotes, and create new ticket requests.
  • You will also receive regular updates on the progress of your case and a free initial consultation with one of our experienced and competent technicians.

FREE COURIER COLLECTION AND DELIVERY SERVICE

  • We also provide free courier collection for all pre-approved investigations and data recoveries and free return courier for all successful work within the borders of South Africa, excluding servers, complete PCs, and laptops.
  • If you have not received a preliminary quotation, please complete our online quote request or call us at 012-665-2945 and speak with one of our friendly and knowledgeable engineers.
  • If you reject the quotation after the media has been shipped, you will be invoiced for shipping costs.
  • Please allow 2-3 working days for courier collections and deliveries.
  • The collection of additional drives or media is subject to additional charges.

OUR NO-SURPRISES, NO-NONSENSE POLICIES

  • We offer a complimentary free initial evaluation and a fixed, upfront quotation.
    • Excluded are server recoveries (such as RAID, NAS, SAN, etc.), tape recoveries, and off-site data recoveries where a non-refundable fee is applicable.
    • We have four data recovery service options to suit your budget and circumstances.
    • There is no fee for rejecting a quote.
    • No work will be done without your written approval of the final quote.

OUR DATA GUARANTEE

  • "No-recovery, no-charge" policy:
    • You will not be charged if we are unable to recover the data or if the recovered data is not usable.
    • We will contact you before issuing an invoice to confirm the usability of the recovered data if we suspect any damage.
    • In case some of the recovered data is usable, we can negotiate a reduced price and you will have the option to proceed or not.
    • Please note that this policy does not apply if the wrong or incomplete media is sent to us for data recovery.
    • Non-refundable fees may apply for priority, high-priority, spare and encryption services.
      • These fees are payable regardless of the recovery results.
    • We cannot guarantee the success rate or amount of recovered data until the recovery process is completed (with your written approval).
  • We will do everything possible to rectify the recovery or refund the recovery charges (or a portion thereof) should we not be able to solve any valid issues with the recovered data.

CLIENT CONFIDENTIALITY

  • All information, data, and equipment handed over, investigated or recovered by us will be protected from unauthorized access or disclosure using the same level of care we use to protect our confidential information.
    • Our staff members are professionals working in a secure environment and have signed a non-disclosure agreement (NDA).
    • All work is done in-house unless otherwise agreed upon in writing.
    • We can also enter into a non-disclosure agreement (NDA) upon request.

 
 

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  • lightning-strikes-but-data-survives-a-photographers-tale-of-recovery
  • uncovering-hidden-truths-in-digital-ashes
  • resuscitating-a-rural-doctors-lifeline-the-tale-of-an-ancient-sonar-machine
  • what-are-the-advantages-of-having-ssd-trim-enabled
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  • what-you-should-not-do-to-a-failing-hard-drive
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  • why-you-should-transfer-your-data-stored-on-floppy-disks-to-a-modern-data-storage-medium


 

  • Honestly couldn't recommend Tecleo more! They managed to recover vital data off our hard drive after another data recovery specialist couldn't. They were professional and made every effort to get the job done. I would absolutely recommend them to anyone needing data restored.
  • Very helpful and understanding staff. Over delivering on what was promised in record time. At a very reasonable price. Definitely worth contacting them with any data recovery problems.
  • Tecleo managed to clone my dying hard drive to a new drive, and they retained my operating system and all my programs and data. So I just booted up and carried on where I left off, with everything in tact. And all this, at a price I could actually afford, as an individual. I was extremely grateful and relieved. Thank you Martin, and the rest of the team! I found these people to be skilled, professional, friendly and helpful. I was very happy with the service I received, and would definitely recommend them.
  • Note that data recovery for an individual is typically a very costly procedure. I received quotes from several service providers, and Tecleo was still the cheapest option. Remarkably, Tecleo was the only company capable of successfully retrieving my data from a crashed SSD hard drive after others had multiple failed attempts. Their team of skilled technicians demonstrated exceptional expertise, and their service quality generally is truly commendable.
  • The Team at Tecleo went the extra mile to recover my data in a professional and efficient manner, keeping me updated throughout the process. What a pleasure to have such good service! I would gladly recommend them. Thank you, Martin, Heinrich, and the rest of the Team for saving my data!

 Tecleo Data Recovery and Digital Forensics Lab - A Summary Of Our Services

YOU CAN CHOOSE FROM ONE OF OUR FOUR DATA RECOVERY SERVICE LEVEL OPTIONS

ECONOMY  orSTANDARD  orPRIORITY  orHIGH PRIORITY

Your choice would typically be based on the urgency of the data recovery vs how much you can afford to spend on the successful recovery of your data.