Send Your Device Now to Tecleo Data Recovery and Digital Forensics
Now that you have decided your data needs to be retrieved by data recovery professionals, we recommend you follow these steps:-
- Do Not Panic
Help is at hand :-)
- Paperwork
Download and complete our Work Order Request Form.
Please Note:
* Please complete our work order request with as much detail as possible.
* The more information we have, the quicker and more accurately we will be able to diagnose the problem, recover your data, and investigate it.
* Include a printed copy of the completed form with the parcel and email it to
- Preparing The Parcel (Packaging instructions)
- Package your hard drive as if you are sending us an egg to prevent further damage:
- Make use of a sturdy cardboard (corrugated) box at least twice the size of your device.
- Wrap the device using Bubble Wrap ensuring adequate padding to prevent any movement and absorb any impact while being transported.
- Package multiple drives with enough Bubble Wrap so there will be no contact between them.
- Seal the box with packing tape and mark with our shipping details and your physical return address.
- Mark the box as
"FRAGILE HANDLE WITH CARE."
Please Note:
* Hard drives are extremely sensitive to shocks that may cause damage to the data areas. 
* Additional damage may make the recovery or investigation less or even unsuccessful (unrecoverable).
* Do not use a damaged box.
* If in doubt, use Box-in-Box packaging.
* Remove old labels and stickers should you use a used box.
* Do not include any brackets, adapters, and cables.
- Shipping The Media (Shipping instructions)
Please take note of these instructions if you are sending your media from outside of South Africa!
You have 3 options:
- Bring the media in personally.
Download a printable version of our location map and travel directions
- Have the media sent via courier.
Download a printable version of our shipping label
- We can arrange for a free courier collection and delivery
Please Note:
* Terms and Conditions apply
* Urgent recoveries - We recommend bringing the drive personally as the courier service may take 2-3 working days.
Our Shipping (Physical) Address
Tecleo Data Recovery and Digital Forensics Lab
20 Uitzicht Park
2 Bellingham Street
Centurion
South Africa
0157
Tel : +27-12-665-2945
Follow for a printable version of our shipping label
- We Receive Your Media
- Our data recovery quotation process starts by booking your media at a central point, where the serial number is scanned, labelled, captured on our system, assigned a unique case reference number, and an image scan of your devices.
- Our technicians will then evaluate the media, at no cost to you, and will typically, within 10-15 working hours, be able to email you a final quotation for your approval specifying:-
- Whether the data is recoverable or the chance there-off.
- A fixed cost for the work.
- The estimate time to completion.
- Any other information depending on your situation.
Please Note:
* If you wish to upgrade to our priority or high-priority service, the quotation can be sent within four working hours of receiving your media
- You Approve The Final Quotation
- Billable work is only undertaken once we have received your approval in writing, payment in advance, and any other non-refundable fees.
- Your Valuable Data Is Returned
- In most cases, your data should be shipped within 5-8 working days from the approval at our standard rate, within 48 hours at our priority service rate, within 24 hours at our high priority service rate, or 10-15 working days from the approval at our economy service.
- If the recovery process takes longer than anticipated, you will be contacted with an explanation and possibly a few more questions about your media.
- See our Comparison Matrix on the different service levels available for more information.
- See our Comparison Matrix on the different service levels available for more information.
- The recovered data will be transferred to a destination drive, of adequate capacity, either supplied by you or we can quote for any other available hard drive.
Our commitment is to do whatever is necessary to give your data the best possible chance of being recovered or investigated as quickly and in as good a condition as possible. We will only give up on the recovery or investigation of your data once we have exhausted all possible solutions.
