Send Your Device Now to Tecleo Data Recovery and Digital Forensics

Now that you have decided your data needs to be retrieved by data recovery professionals we recommend you follow these steps:-

STEP 1 - DO NOT PANIC

All is Not Lost - Help is at hand :-)

STEP 2 - PAPERWORK

Download and complete our Work Order Request Form.

PLEASE NOTE:
* Please complete our work order request with as much detail as possible.
* The more information we have, the quicker and more accurately we will be able to diagnose the problem, recover your data, and investigate it.
* Include a printed copy of the completed form with the parcel and email it to sales@datarecovery.co.za.

STEP 3 - PACKAGING INSTRUCTIONS

Preparing Your Parcel

Package your hard drive as if you are sending us an egg to prevent further damage:
- Make use of a sturdy cardboard (corrugated) box at least twice the size of your device.
- Wrap the device using Bubble Wrap (Foam Wrap) ensuring adequate padding to prevent any movement and also to be able to absorb any impact while being transported.
Package multiple drives with enough Bubble Wrap (Foam Wrap) so that there will be no contact between them.
Seal the box with packing tape and mark with our shipping details and your physical return address.
Mark the box as "FRAGILE HANDLE WITH CARE."

PLEASE NOTE:
* Hard drives are extremely sensitive to shocks that may cause damage to the data areas.
* Additional damage may make the recovery or investigation less or even unsuccessful (unrecoverable).
* Do not use a damaged box.
* If in doubt use Box-in-Box packaging.
* Remove old labels and stickers should you use a used box.
* Do not include any brackets, adapters, and cables.

STEP 4 - SHIPPING INSTRUCTIONS

Shipping Your Device or Media

You have 3 options:

Option 1 - Bring the media in personally.

Download a printable version of our location map and travel directions

Option 2 - Have the media sent via courier.

Download a printable version of our shipping label

Option 3 - We can arrange for a free courier collection and delivery

PLEASE NOTE:
* Terms and Conditions apply
* Urgent recoveries - We recommend bringing the drive personally as the courier service may take 2-3 working days.

OUR SHIPPING (PHYSICAL) ADDRESS

Tecleo Data Recovery and Digital Forensics Lab

20 Uitzicht Park
2 Bellingham Street
Centurion
South Africa
0157

Tel : +27-12-665-2945

Follow for a printable version of our shipping label

International Shipping Instructions
Please take note of these instructions if you are sending your media from outside of South Africa!

STEP 5 - WE RECEIVE YOUR MEDIA

Your media will be booked-in at a central point where the serial number is scanned, labeled, captured on our system, assigned a unique job reference number and finally image scanned.
Our technicians will then evaluate the media, at no cost to you, and will normally within 10-15 working hours be able to email you a final quotation for your approval specifying:-
- Whether the data is recoverable or the chance there-off.
- Any other information depending on your situation.

PLEASE NOTE:
* The quotation can also be sent within 4 working hours from receipt of your media should you wish to upgrade to our PRIORITY or HIGH PRIORITY service.
* See also Our Data Guarantee and Our No-Nonsense Free Consultation, Evaluation, And Quotation Policies.

STEP 6 - YOU APPROVE THE FINAL QUOTATION

No billable work is undertaken until we have received your approval in writing.

STEP 7 - YOUR VALUABLE DATA IS RETURNED

In most cases, your data should be shipped within 5-8 working days from the approval at our STANDARD rate or within 48 hours at our PRIORITY service rate or within 24 hours at our HIGHT PRIORITY service rate or 10-15 working days from the approval at our ECONOMY service.
You will be contacted should the recovery process take longer than anticipated with an explanation and possibly a few more questions about your media.
- For more information see our Comparison Matrix on the Different Service Levels available to you.
The recovered data will be transferred to a destination drive, of adequate capacity, either supplied by yourself or we can quote for any other hard drive currently available.

SEE ALSO:
* Our Frequently asked questions (FAQ) section should you still have any further questions;
* Or alternatively do not hesitate to contact us