SELF-HELP QUOTATION

Select the type of device from the list below.

 instant quote hdd icon
Hard Drive Recovery

 instant quote ssd icon
SSD Recovery

instant quote mobile icon 
Mobile Recovery

instant quote flash icon
Flash Recovery

  • left-quotesMy external drive fell off my table when my dog ran over the cable and hooked the power cord with one of its hind legs, all I heard was a thud as the drive fell on the floor...”
  • left-quotesWe lost all our family photos when a virus deleted files from our computer...”
  • left-quotesI don’t know what exactly happened, but my laptop just gave me a blue screen, and I heard ‘clicking noises’ coming from my laptop...”
  • left-quotesI added a new drive to my computer and accidentally formatted the wrong drive when I restarted my machine, all my data was gone...”
  • left-quotesI was on my way to work, as I was packing my car I forgot to put my laptop bag in the boot and reversed over it...”
  • left-quotesMy son wanted storage space to store one of the games he was playing on his PlayStation, he took my work external hard drive and inserted it into the PlayStation...”
  • left-quotesWe run a large assembly line operated by an ancient computer system, we could not replace the system as the developers moved on and one day the drive just crashed with the entire assembly coming to a standstill...”
  • left-quotesA phone recording proving a client lied about certain details about a very large claim that got deleted from one of our consultant’s mailboxes on our PBX system...”

Data Recovery Service Options

You Have A Choice Of Four Service Levels To Suit Your Budget And Situation.

Your choice would typically be based on the urgency of the data recovery vs. how much you can afford to spend on the successful recovery of your data.

ECONOMY Service Level

  • When having your data recovered is critical but the data will still be valid if recovered within a 10 to 15 working day period, at a much-reduced cost.
  • It takes us on average 10-15 working hours from receiving your media to do a free evaluation upon which we will forward you a confirmation of this preliminary quotation specifying:-
    • Whether the data is recoverable or the chance thereof, alternatively, if possible a directory listing with the structure of recoverable files.
    • Any other information depending on your specific situation.

STANDARD Service Level

  • When having your data recovered is critical within a 5 to 8 working day period, at our normal rates.
  • It takes us on average 8-10 working hours from receiving your media to do a free evaluation upon which we will forward you a confirmation of this preliminary quotation specifying:-
    • Whether the data is recoverable or the chance thereof, alternatively, if possible a directory listing with the structure of recoverable files.
    • Any other information depending on your specific situation.

PRIORITY Service Level

  • When you are prepared to spend more but with the benefit of having your data recovered (if possible) within a 48-hour period from approval of the quotation.
  • It takes us on average 4 working hours from receiving your media to do a free evaluation upon which we will forward you a confirmation of this preliminary quotation specifying:-
    • Whether the data is recoverable or the chance thereof, alternatively, if possible a directory listing with the structure of recoverable files.
    • Any other information depending on your specific situation.
  • We will endeavour to complete the data recovery within 48 HOURS from approval - Excluding weekends & public holidays & our annual break in December.
    • Should we not be able to complete the recovery within 48 HOURS from approval, you will only be charged at the lower STANDARD RATE less the Non-Refundable PRIORITY fee.

HIGH PRIORITY Service Level

  • When you are prepared to spend even more but with the benefit of having your data recovered (if possible) within a 24-hour period from approval of the quotation.
  • It takes us on average 2 working hours from receiving your media to do a free evaluation upon which we will forward you a confirmation of this preliminary quotation specifying:-
    • Whether the data is recoverable or the chance thereof, alternatively, if possible a directory listing with the structure of recoverable files.
    • Any other information depending on your specific situation.
  • We will endeavour to complete the data recovery within 24 HOURS from approval - Excluding weekends & public holidays & our annual break in December.
    • Should we not be able to complete the recovery within 24 HOURS from approval then you will only be charged at the lower PRIORITY RATE less the Non-Refundable HIGH PRIORITY fee.
    • Should we not be able to complete the recovery within 48 HOURS from approval then you will only be charged at the lower STANDARD RATE less the Non-Refundable HIGH PRIORITY fee.

Service Level Matrix

 
Free Collection and Delivery
(SA only)
Free Evaluation and Quotation
Estimated Duration for Evaluation & Quotation *
Fixed Quoted Price
Optional High Security Data Recovery
Estimated Duration of the Recovery Process **
No-Data, No-charge Policy
Online portal access
Regular Progress Updates
100% Data Satisfaction Guaranteed
Full Confidentiality Guaranteed
No Billable Work Undertaken Unless Approved in Writing
Retention of Recovered Data Against D.O.A. ***
ECONOMY
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10-15
Working Hours
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10-15
Working Days
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Every 4-5
Working Days
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3 Days
STANDARD
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6-10
Working Hours
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5-8
Working Days
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Every 2-3
Working Days
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7 Days
PRIORITY
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2-4
Working Hours
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48
Hours
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Every 10-12
Working Hours
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yes dark grey
yes dark grey
7 Days
HIGH PRIORITY
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yes dark grey
2
Working Hours
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24
Hours
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Every 6-10
Working Hours
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7 Days

* From receipt of the media
** From receiving your written approval
*** Dead on arrival

Terms & Conditions Apply