Hard Disk Drive Typical Data Loss Scenarios
You have come to the right place if you can identify any of these potential data loss scenarios. We have been helping our customers recover data from most hard disk drive data loss situations since 1999.
Our commitment is to only give up on recovering or investigating your data once we have exhausted all possible solutions.
My external hard drive fell on its side and is now making a vibrating noise. My laptop is picking up the device and folders but gives me an error message when trying to read the device."
I moved my laptop, forgetting that the external hard drive was still plugged into the USB, and the hard drive fell on the floor. When I plug it into my laptop, it requests me to format the hard drive."
After I dropped my laptop's the hard drive crashed, and I am trying to recover data, especially my email, documents, photos, and music."
My external Seagate drive keeps on saying NTDLR is missing. The drive was dropped but still worked, and it has stopped working."
My hard drive spins, making a clicking sound, and is not detected by the PC."
My drive was damaged in a coffee accident. The local IT technician tried to recover data with two different programs but was unsuccessful in recovering any data."
My external hard drive was dropped, and then I started clicking, and the computer could not see the drive anymore. How much will it cost to recover the data?"
My external hard drive fell, but it was still working. After restarting my laptop, it was having issues being detected. Then it worked intermittently. Now, it is no longer being detected. There are no funny sounds coming from it."
My laptop hard drive is undetected, and you can hear a clicking sound from it."
My hard drive is making a ticking sound. It is not being detected at all. I would like to get a clone copy of it and put it onto another hard drive I already have."
The drive does not read on devices; the light comes on once plugged in. However, no spinning sound comes from the drive to suggest that anything is working on the inside."
My drive makes scratching sounds, and the system hangs on the boot when detecting the drives. I hope the data can be recovered at an affordable price, as pics and videos of our children cannot be replaced."
I have a crashed hard drive that contains a customer's wedding video. We have tried various troubleshooting methods, but none have worked. The PC does not recognise the drive at all. The customer wants his wedding video. Please help me recover my customer's video."
My hard drive stopped working after a power failure. Upon investigating, I found the hard drive switches on, makes a few clicks and shuts down again."
When I plug my hard drive into a PC, it says "USB device not recognised". The device manager indicates an unknown device. I have also tried plugging the HDD into a MAC, but it still does not mount. The fault happened when I removed the drive from one computer and plugged it into another. The lights turn on, the disk spins, and there are no strange sounds."
I have a 2.5" external drive that is making a clicking sound. I have critical data on the drive that I would like to recover - please help!"
My external hard drive has possibly been either bumped or a surge struck. Although there is AC power, it spins for about 5 seconds and then dies down to nothing. The indicator light blinks constantly, but nothing happens as far as on the computer screen."
My hard drive is not discoverable in the system bios. I suspect electro-mechanical failure. The drive contains critical data from my video editing suite."