6 - Shipping and packaging instructions ...

STEP 1: - PAPER WORK

a. Include the printed work order request form or a cover letter with your contact details and other relevant information about the media and data required.
PLEASE NOTE:
* Complete the form with as much detail as you possibly can.
* The more information we have the quicker and more accurate we will be able to diagnose the problem.
STEP 2: - PREPARING THE PARCEL

a. If possible, do not include any brackets, adapters and cables.

b. Make use of a sturdy cardboard box at least twice the size of your media.

c. Package your media with bubble wrap ensuring adequate padding in order prevent any movement and also to be able to absorb impact while being transported.

d. Package multiple drives in separate boxes or ensure that they are separated with enough packing material so that there will be no contact.
PLEASE NOTE:
* Please package the drive as if you would be sending us an egg :-)
* Hard disk drives are extremely delicate and sensitive to being bumped and knocked around.
* Additional damage may make a successful recovery more difficult or in extreme cases un-recoverable.
e. Seal the box with packing tape and clearly mark with our shipping details and your return address.

f. Mark the box as "FRAGILE HANDLE WITH CARE".

STEP 3: - SHIPPING THE MEDIA - YOU HAVE A CHOICE OF:-

a. Either bringing the media in personally,

b. have the media sent via courier,

c. or we can arrange for a free courier collection and delivery service.
PLEASE NOTE:
* The free collection and delivery is only applicable on pre-approved recoveries within the borders of South Africa.
* Should you urgently require the recovery then we would suggest dropping the drive off personally as the courier service may take up to 2-3 working days.

d. For Deliveries by hand print our location map.

e. For Courier Deliveries mark the box with our physical address as below: