Welcome to Tecleo Data Recovery Lab

We specialize in - data recovery, data protection, data safekeeping, data storage, data retrieval, data conversion, data investigation, data unlocking and even destroying of your digital data from server and RAID volumes, PC and laptop hard disk drives, backup tapes, CD & DVD media, non-volatile memory devices, MO media and almost all other types of digital data devices, irrespective of the condition of the media, including electro-mechanical failure, data corruption, virus infections, data deletion, lost data files or any other potential data threatening situation.

More than 12500 data recovery jobs received since 1999 and counting!

SEAGATE BARRACUDA 7200.11, ES.2 SATA, AND DIAMONDMAX 22 "SELF BRICKING" FIRMWARE ISSUE
There are at least two firmware problems affecting these drives typically leaving them as unreadable. This issue was diagnosed middle to late 2008 with the solution being made available to professional data recovery companies since December 2008. Most of the drives are recoverable although there are secondary problems that can leave the drive only partially and in some cases totally unrecoverable. Seagate made free firmware updates available but can only be applied if the drive is still detectable.

Affected models could include - ST31000340AS, ST31000340NS, STM31000340AS, ST31000340SV, ST3750330AS, ST3750330NS, STM3750330AS, ST3750330SV, ST3750630AS, ST3500320NS, STM3500320AS, ST3500320SV, ST3640330AS, ST3250310NS, STM31000334AS, ST3320410SV, ST3640530AS, STM3320614AS, ST3500320AS, STM3160813AS, ST3500620AS, ST3500820AS, ST31500341AS, ST31000333AS, ST3640323AS, ST3640623AS, ST3320613AS, ST3320813AS & ST3160813AS.
Please do not hesitate in contacting us should you require assistance in recovering from this potential data loss situation.

DATA RETRIEVAL FROM MOST POTENTIAL DATA LOSS SITUATIONS

The drive not be recognized by the BIOS.
The drive not be accessible due to a mechanical failure - normally recognized by a grinding or clicking sound.
Drive not detected after being dropped - making a knocking sound or not spinning.
The drive not working after a power failure / power surges, spike or lightning.
The drive detected by the BIOS but reporting as unreadable.
The drive damaged due to fire, water & smoke or any other environmental causes.
Accidental / intentional deleted directories and / or files.
The drive corrupted and not being able to read the data files and/or directories.
The drive been formatted and/or re-partioned and re-loaded.
The drive no longer recognized by the operating system.
Data "wiped-out" by viruses such as CIH or Worm.ExploreZip or any other virus.
Intentional or malicious damage i.e. files deleted by disgruntled employees or other physical damage.
The drive corrupted by compression programs such as DriveSpace or DoubleSpace.

OUR NO SURPRISES POLICIES

Free collection and delivery within the borders of South Africa for all pre-approved recoveries - excluding servers, complete laptops and PCs.
Free consultation, evaluation and quotation.
No quote rejection fee.
Fixed quoted price.
Our data guarantee - no recovery, no charge, that is:
- you will not be invoiced should we for some reason not be able to recover the data, or the data recovered not be in a useable condition,
- we can re-negotiate a price (less than the quoted amount) should some of the data recovered be of use to you with the option to proceed or not.
100% satisfaction guaranteed:
- we will do everything possible to rectify the recovery or refund the recovery charges (or a portion thereof) should we not be able to solve any valid issues with the recovered data.
Confidentiality guaranteed - we work in a secure environment having signed a non-disclosure agreement.
All recovery work done in-house.
No billable work undertaken unless approved in writing.
Optional service levels.
For more info - SERVICE LEVEL MATRIX
Our no surprises, no-nonsense terms and conditions
For more info - TERMS AND CONDITIONS

CHOOSE FROM ONE OF OUR 4 SERVICE LEVELS TO SUITE YOUR BUDGET AND SITUATION

- ECONOMY, STANDARD, PRIORITY and HIGH PRIORITY DATA RECOVERY OPTIONS -
More information and comparison matrix on our different service levels >>

DATA RECOVERY FROM MOST DATA MEDIA TYPES, INCLUDING

Server and RAID, NAS, SAN SCSI, SAS hard disk drive
Fiber channel
Multi-boot, striped, spanned, mirrored, JBOD and all other types RAID configurations
Laptop hard disk drive - IDE, SATA, Solid State
PC IDE, EIDE, PATA, SATA, Solid State (NAND) hard disk drive
ESDI, PCMCIA, MICRODRIVES
Compact Flash, Digital Flash card, XD, Mini & Micro SD, Jet Flash, Micro MMC memory devices
IPod, IPhone Photo and Video bank devices bank (MP3, MP4, AVI etc.)
DVD, CD, CDR & CDRW
Travan, AIT, DAT, DLT, ¼" Tape
USB, Firewire
Zip, Jaz, MO
Floppy 1.2, 1.44, 2.8, 120MB
RLL/MFM/ST hard disk

COUNTING THE COST OF HAVING YOUR DATA COMPROMISED WHEN AN EMPLOYEE LEAVES...

There is almost always the risk of compromising confidential information when an employee leaves either by your data being intentionally deleted, destroyed or passed on to a competitor.

TYPICAL SCENARIOS:-

An employee emails confidential information to your competitors or deletes confidential information before departing.
Transferring a computer to another employee only to find that sensitive data has been deleted, overwritten or leaked.
Needing to know what data was on an employees computer and what happened to that data after they had left.

WHY SHOULD YOU WANT TO MAKE USE OF THIS SERVICE?:-

Having a bit-by-bit image of the data device made as soon as possible (before or after the employee leaves), captured in accordance with good forensic practices, by a 3rd party, kept in a safe environment for a set period of time, and preferably having all confidential data removed from the original device, prior to re-using it, will place you in the best possible position to:

Perform an investigation should it be required in the future.
Minimise leakage of your information, now or in the future by the next user of that computer.
Avoid possible non-compliance due to data retention legislation.

DATA REACOVERY FROM MOST PARTITION FILE SYSTEMS, INCLUDING

FAT 16 (Microsoft NT, Windows 98, Windows 95, Windows 3.X, DOS, IBM DOS)
FAT 32 (Windows XP, Windows 2000, ME, 98)
Microsoft NT 3, 4, Server 2000, Server 2003, Windows XP, XP64 BIT, Vista (FAT, NTFS, NTFS 5)
LINUX EXT2FS/EXT3FS/REISIZER FS, LVM/IBM EVMS
Novell Netware (NSS, UFS, NWFS)
Apple Macintosh (MFS, HFS, HFS+)
UNIX SCO OpenServer and Xenix
UNIXWARE Novell, SCO
UNIX SOLARIS (SUN), BSD/FreeBSD, QNX, HPUX, UNIXIRIX, AIX (IBM RS/6000)

International Professional Data Recovery Association Member

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