STEP 1

You receive a hard disk drive (or other faulty electronic media) enquiry from a potential customer.

STEP 2

You supply your customer with a preliminary quotation based on our recommended retail price as per our reseller pricelist.

You could add your own mark-up should you wish - keeping in mind that if the customer approached us directly we would be quoting them our recommended retail price.
You can also contact us (should you prefer) in order to confirm the pricing.
The purpose of the preliminary quotation is to commit your customer to the costs associated in sending the drive to us.

STEP 3

If your customer is satisfied with the preliminary quotation you then ship the drive to us.

In the case of server recoveries we would require:
- All disk drives in the server. The sequence (order) of these drives must be marked before being removed from the server (very important).
- If possible the Raid controller (even if faulty).

STEP 4

We receive the drive and should be able send you a written confirmation quotation via email within 2-10 working hours depending on the service option required.

STEP 5

You then send a confirmation quotation (including your reseller mark-up) to your customer who in turn supply you with a final approval (preferably in writing).

STEP 6

You email us confirming the final approval received.

No data recovery work will be undertaken without us 1st having received this approval from yourself UNLESS you have marked the drive as pre-approved based on our reseller pricelist.

STEP 7

We complete the data recovery.

This takes us on average 3-5 working days under our STANDARD recovery rate.
We do not return the faulty recovered drive - we could however return what is left of the drive should you require.
We will send you a report via e-mail should we not be able to recover any data.
We will also again contact you should we not be able to recover all the data required.
The data will be transferred to a destination drive either supplied by yourself (or your customer) or we can quote for any drive currently available
- Most drives have more than 10GB worth of data and we therefore by default quote for a destination drive.

STEP 8

We send you an invoice via e-mail awaiting confirmation of payment.

STEP 9

We return the data or you may arrange for collection upon receipt of payment.
OUR PRIMARY CONCERN IS TO RECOVER YOUR CUSTOMERS DATA IN FULL CONFIDENTIALITY AS FAST AND IN A GOOD CONDITION AS POSSIBLE

Why Tecleo Data Recovery and Digital Forensics Lab

HOW WOULD YOU BENEFIT & WHAT CAN YOU EXPECT FROM A RELATIONSHIP WITH US AS A REGISTERED RESELLER?

You would be broadening your services offering and in the process generate an additional revenue stream by taking advantage of our reseller discounts on all our services and products.
You can expect peace of mind knowing that your customers data is at a company operating since 1997 with a team of experienced and qualified professionals.
Our team will provide professional, fast, friendly and efficient assistance.
Your will have access to our online portal where you can view quotations, invoices, and correspondence, check the status of your ticket(s), add comments and attachments, approve or decline your quotes, and create new ticket requests.
You will receive regular updates on the progress of your customers case.

FREE CONSULTATION

We have a free initial consultation for digital forensic and data recovery services, providing guidance and expert advice on your case.

DATA RECOVERY FREE COURIER COLLECTION AND DELIVERY SERVICE

We have a free courier service with specific exclusions available for all pre-approved data recoveries within South Africa.
Please complete our online quote request or call us at 012-665-2945 to speak with one of our friendly and knowledgeable engineers if you still need to request a preliminary quotation.
Please note:
- If you reject the quotation after the media has been shipped, you will be invoiced for the shipping costs.
- Allow two to three (2-3) working days for courier collections and deliveries.
- The free collection and delivery option is valid for one attempt only - Any subsequent collection or delivery attempts will be added to your invoice.
- The collection of additional drives or media is subject to additional charges.

OUR NO-SURPRISES, NO-NONSENSE POLICIES

OUR DATA GUARANTEE

"No-recovery, no-charge" policy:
- You will not be charged if we are unable to recover the data or if the recovered data is not usable.
- We will contact you before issuing an invoice to confirm the usability of the recovered data if we suspect any damage.
- If some of the recovered data is usable, we can negotiate a reduced price, and you will have the option to proceed.
- Please note that this policy does not apply if the wrong or incomplete media is sent to us for data recovery.
- Non-refundable fees may apply for priority, high-priority, spare and encryption services.
  - These fees are payable regardless of the recovery results.
- We can only guarantee the success rate or amount of recovered data once the recovery process is completed (with your written approval).
We will do everything possible to rectify the recovery or refund the recovery charges (or a portion thereof) if we are unable to solve any valid issues with the recovered data.

DATA PRIVACY AND CLIENT CONFIDENTIALITY

All media and the data they contain, whether handed over, sent, investigated, or recovered by us, will be protected from unauthorised access or disclosure using the same level of care we use to protect our confidential information.
- Our staff members are professionals working in a secure environment and have signed a non-disclosure agreement (NDA).
- We can also enter into a non-disclosure agreement (NDA) upon request.
- Unless otherwise agreed in writing, we only keep a copy of the recovered data for fourteen (14) calendar days to protect against dead-on-arrival (DOA) instances.
- Any property left unclaimed for ninety (90) days will be disposed of.

Tecleo Data Recovery and Digital Forensics Lab Reseller Program

Download, complete and return the Reseller Application should you believe that we can add value to your company by widening your service offering as well as adding an additional revenue stream - We look forward to being of service to you, and your customers.

Who Qualifies As a Reseller?

Any business or private individual who would generate an income from reselling our services or products.
All reseller applications are subject to approval.

Join Our Reseller Program Today

Download, Complete and Return the Reseller Application to sales@datarecovery.co.za

General Advice To Give Your Customer Facing A Potential Data Loss Situation

Not to make any rash decisions that may cause further damage or lead to permanent data loss.
To switch the drive off as soon as possible especially if there are “strange noises” coming from the drive.
Not to run any hard disk utilities or data recovery software on a noisy and/or difficult to detect or access drive.
Not to copy or write any data to a formatted, deleted or potentially damaged drive as this may cause further damage to the data.
Not to open the drive - hard drives are very sensitive to contamination and should only be opened in a controlled clean room environment e.g. class 100 clean room.
We do not recommend them replacing or swapping the controller board as that may cause damage to the drives firmware programming and so hamper the possibility of recovering the data.
- Ensure that the original PCB is fitted back onto the drive before being shipped for data recovery – that is should the controller board have been replaced.
To observe safe handling practices eliminating further damage.
To package the drive as if sending an egg.

Typical Reseller Data Recovery Procedure