Our Data Guarantee
- "No-recovery, no-charge" policy:
- You will not be charged if we are unable to recover the data or if the recovered data is not usable.
- We will contact you before issuing an invoice to confirm the usability of the recovered data if we suspect any damage.
- If some of the recovered data is usable, we can negotiate a reduced price, and you will have the option to proceed.
- Please note that this policy does not apply if the wrong or incomplete media is sent to us for data recovery.
- Non-refundable fees may apply for priority, high-priority, spare and encryption services.
- These fees are payable regardless of the recovery results.
- We can only guarantee the success rate or amount of recovered data once the recovery process is completed (with your written approval).
- We will do everything possible to rectify the recovery or refund the recovery charges (or a portion thereof) if we are unable to solve any valid issues with the recovered data.