HOW WOULD YOU BENEFIT & WHAT CAN YOU EXPECT FROM A RELATIONSHIP WITH US?

• When trusting us with your data, you can expect peace of mind knowing that your valuable data is at a company operating since 1997 with a team of experienced and qualified professionals.
• Our team will provide professional, fast, friendly and efficient assistance.
• Your will have access to our online portal where you can view quotations, invoices, and correspondence, check the status of your ticket(s), add comments and attachments, approve or decline your quotes, and create new ticket requests.
• You will receive regular updates on the progress of your case.

FREE CONSULTATION

• We have a free initial consultation for digital forensic and data recovery services, providing guidance and expert advice on your case.

DATA RECOVERY FREE COURIER COLLECTION AND DELIVERY SERVICE

• We have a free courier service with specific exclusions available for all pre-approved data recoveries within South Africa.
• Please complete our online quote request or call us at 012-665-2945 to speak with one of our friendly and knowledgeable engineers if you still need to request a preliminary quotation.
• Please note:
  • If you reject the quotation after the media has been shipped, you will be invoiced for the shipping costs.
  • Allow two to three (2-3) working days for courier collections and deliveries.
  • The free collection and delivery option is valid for one attempt only - Any subsequent collection or delivery attempts will be added to your invoice.
  • The collection of additional drives or media is subject to additional charges.

OUR NO-SURPRISES, NO-NONSENSE POLICIES

OUR DATA GUARANTEE

• "No-recovery, no-charge" policy:
  • You will not be charged if we are unable to recover the data or if the recovered data is not usable.
  • We will contact you before issuing an invoice to confirm the usability of the recovered data if we suspect any damage.
  • If some of the recovered data is usable, we can negotiate a reduced price, and you will have the option to proceed.
  • Please note that this policy does not apply if the wrong or incomplete media is sent to us for data recovery.
  • Non-refundable fees may apply for priority, high-priority, spare and encryption services.
    • These fees are payable regardless of the recovery results.
  • We can only guarantee the success rate or amount of recovered data once the recovery process is completed (with your written approval).
• We will do everything possible to rectify the recovery or refund the recovery charges (or a portion thereof) if we are unable to solve any valid issues with the recovered data.

DATA PRIVACY AND CLIENT CONFIDENTIALITY

• All media and the data they contain, whether handed over, sent, investigated, or recovered by us, will be protected from unauthorised access or disclosure using the same level of care we use to protect our confidential information.
  
  • Our staff members are professionals working in a secure environment and have signed a non-disclosure agreement (NDA).
  • We can also enter into a non-disclosure agreement (NDA) upon request.
  • Unless otherwise agreed in writing, we only keep a copy of the recovered data for fourteen (14) calendar days to protect against dead-on-arrival (DOA) instances.
  • Any property left unclaimed for ninety (90) days will be disposed of.

SEE ALSO:

• Our Terms and Conditions

SELF-HELP DATA RECOVERY QUOTATION

Do you need an urgent data recovery price? You have come to the right place. Complete the questions as accurately as possible to get an estimated cost for recovering your data.
Start by selecting the type of device from the list below.