Now that you have decided your data needs to be retrieved by data recovery professionals we recommend you follow these steps - See also our "Frequently asked questions" (FAQ) section should you still have any further questions, or alternatively do not hesitate in contacting us.

 STEP 1 - DO NOT  PANIC :-)  - help is at hand.

 STEP 2 - PAPER WORK

a. Fill out our Work order request form with as much detail as you possibly can. The more information we have the quicker and more accurate we will be able to diagnose the problem.
b. Include a print-out of the completed form with the package.

 STEP 3 - PREPARING THE PARCEL

a. Wrap your media in an antistatic bag, or alternatively use a "bubble wrap" bag or sheet.
b. Place the media inside a sturdy cardboard box at least twice the size of your media.
c. Ensure that the media is surrounded with sponges, or other soft padding e.g. crushed newspaper. Package the drive as if you would be sending us an egg.
d. Seal the box with packing tape and clearly mark the shipping details.
e. Mark the box as "FRAGILE HANDLE WITH CARE".

 STEP 4 - MARK THE PARCEL AND DELIVER OR SEND, WE CAN ALSO ARRANGE FOR FREE COLLECTION AND DELIVERY WITHIN THE BORDERS OF SOUTH AFRICA.

a. For Deliveries by hand print our

b. For Courier Deliveries mark the box with our physical address as below:

Ship to: Tecleo data recovery lab 20 Uitzicht Office Park 1 Bellingham Street Highveld Ext. 1 Centurion South Africa 0046 Tel : +27 12 665 2945 Mobile : 082 600 5031	Print-out Physical Address >>

 STEP 5 - WE RECEIVE YOUR MEDIA

Our technicians will evaluate the media, at no cost to you, and will normally within 10-12 working hours be able to email or fax you a quotation for approval. A written quotation can also be sent within 4 working hours from receipt should you wish to upgrade to our PRIORITY service.

On the quote we will specify cost (fixed), estimated success rate, or directory listing if possible, and duration to completion.

NO FURTHER WORK WILL BE UNDERTAKEN WITHOUT YOUR WRITTEN PERMISSION.

NOTE: The returned copy of our quotation gives us permission to attempt a recovery. There will be no cost to you should we for some reason not be able to recover your data, or the data recovered is not use-able.

WE HAVE A NO RECOVERY NO CHARGE POLICY.

Although we much rather prefer to give you good news, we have to acknowledge that there are situations that just cannot be salvaged, this despite the fact that we recover data where others have failed.

 STEP 6 - YOUR VALUABLE DATA IS RETURNED

In most cases can your data be shipped within 3-6 working days from approval at our NORMAL service level or within 48 hours at out PRIORITY service level from approval. You also have a choice of our BUDGET service at a reduced rate but taking 8-12 working days from approval.

You will be contacted should the recovery process take longer than anticipated with an explanation and possibly a few more questions about your media.

More information and comparison matrix on our different service levels >> >>

The amount of data involved and/or the urgency will determine the method used in returning your data.
This can include a replacement (destination) hard disk drive, DVD, FTP, email or other media of your choice if feasable.

OUR MAIN CONCERN REMAINS TO RETURN YOUR DATA IN FULL CONFIDENTIALITY AS FAST AND IN A GOOD CONDITION AS POSSIBLE.