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Q1:
When do I
need to consult a data recovery services unit?
The answer will normally be dictated by factors including:
››
How critical is the
data that is no longer accessible?
››
Am I prepared to
sacrifice any chance of recovering the data by having an
unqualified company / person attempt a recovery?
(There are recovery situations where you will only have one
chance at retrieving the data)
››
Have I calculated
the cost implications in not retrieving the data in as good
a state as possible?
Q2:
How does it work, what is the normal
procedure?
Option 1 -
Fill out
the
quotation request
form with as much detail as possible
should you require an initial cost estimate or alternatively
contact us during office hours for verbal cost indication.
Option 2 - Ship
the media in order for us to give you a no-obligation-quote. Follow
for
shipping instructions.
Q3:
How long
does it take?
A:
The average
recovery takes between 1-4 days. A recovery can however take
as little as a couple of hours to as long as a few weeks.
Q4:
Can you
guarantee confidentiality of my information?
A:
Yes, all our
technicians are professionals working in a secure environment
under non-disclosure.
You can therefore rest assured that we will do all in our
power to firstly retrieve and secondly return your data in
full confidentiality.
Q5:
Can you
guarantee the amount of data that can be recovered prior to
doing the work?
A:
No, you will however be contacted, prior to us raising an invoice, to confirm the usability of files recovered.
That is should we, for some reason, not be able to recover
all the data, or the data recovered not be in a good state.
Our no surprises policy dictates that you will not be
invoiced should the data not be useable to you.
Q6:
How much
does it cost to recover the data?
A:
We will in most
cases be able to give you a firm quotation prior to you shipping the media.
Please submit our
Quotation request form with as much detail as possible or
alternatively
phone us for a quotation.
Q7:
Can you retrieve
data in all loss situations?
A:
Unfortunately no - There are situations where no data can be
salvaged.
Q8:
Do you
have a quote rejection / evaluation fee?
A:
No, only on
priority, on-site and after hours recoveries do we have a
quote rejection fee.
Q9:
How do I
get my media to you?
A:
By hand or
courier delivery or collection
throughout Gauteng.
We are situated next to the N1 highway in
Centurion.
Q10:
On which
media will I get the data back?
A:
The media of
choice is normally CD (if the recovered data is less than 4GB), alternatively, a new replacement hard
disk drive, either supplied by yourself or by us or DVD (We
prefer not to use DVD's due to compatibility issues)
Q11:
Do you
repair / refurbish hard disk drives?
A:
Our lab is
equipped with a class 100 clean room facility and other
proprietor
data recovery specific tools and equipment that enables us to strip hard disk drives and
carry out any repairs necessary in order to facilitate recovery of
the data. We however do not refurbish drives for re-use.
Q12:
What is data recovery?
A:
It is the recapturing of data by skilled data recovery
professionals from hard disk drives, backup tapes, CD / DVD media,
compact flash cards, floppy diskettes and all other types of
digital media where a possible data loss situation exists.
Q13:
What
causes data loss?
A:
Causes includes hardware / electro-mechanical failure, human intervention, either being intentional
or unintentional, virus attacks, software
corruption as well as natural / unnatural disasters.
Q14:
How do you
retrieve the data?
A:
Almost every recovery is unique. We employ a combination of
conventional, non-conventional, and proprietor techniques,
tools, software and other equipment on a
per media basis.
Q15:
What
is blue laser technology and can it be used for data
recovery?
A:
Blue laser or rather Blu-Ray
also known as Blue-ray using blue (technically blue-violet)
laser has been developed to increase the reading and writing
densities of optical media. These can include DVD,
holographic optical discs, 3-D fluorescent multi-layer
optical media and near-field optical recording.
All optical devices uses physical variations in the
media in order to read and write data. This in comparison
with hard disk drives that uses variations in the
magnetic properties of the media (platters).
Blu-ray technology can
therefore only be used in the recovery of optical disks
(CD/DVD etc.) and not hard disk drives.
(Hard disk drive
manufacturers would have incorporated, or planned to
incorporate this technology if it was at all possible to
make use of its "superior" capabilities for accessing data
on damaged disks as an alternative to the existing
electro-magnetic read/write technology)
For more information see
also:
- http://www.blu-ray.com
-
http://en.wikipedia.org/wiki/Blu_Ray
-
http://www.usbyte.com/common/optical_data_storage_systems.htm
-
http://www.usbyte.com/common/HDD.htm
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