OUR NO SURPRISES POLICIES

• Free collection and delivery within the borders of South Africa for all pre-approved recoveries - excluding servers, complete laptops and PCs.
• Free consultation, evaluation and quotation.
• No quote rejection fee.
• Fixed quoted price.
• Confidentiality guaranteed - we work in a secure environment having signed a non-disclosure agreement.
• All recovery work done in-house.
• No billable work undertaken unless approved in writing.
• Optional service levels.
  For more info - SERVICE LEVEL MATRIX
• Our no surprises, no-nonsense terms and conditions
  For more info - TERMS AND CONDITIONS

OUR DATA GUARANTEE

• No recovery, no charge, that is:
  • you will not be invoiced should we for some reason not be able to recover the data, or the data recovered not be in a useable condition,
  • we can re-negotiate a price (less than the quoted amount) should some of the data recovered be of use to you with the option to proceed or not.
• 100% satisfaction guaranteed:
  • we will do everything possible to rectify the recovery or refund the recovery charges (or a portion thereof) should we not be able to solve any valid issues with the recovered data.