1. By broadening your customer services offering and in generating an additional revenue stream from a specialist data recovery company operating since 1999.

2. Generous reseller discounts – please refer to our reseller pricelist.

3. We strive for excellence in all areas of our service.

4. Free collection and delivery within the borders of South Africa for all pre-approved recoveries - excluding servers, complete laptops and PCs.
   
   
5. Free consultation, evaluation & quotation.
   
   
6. A choice of 4 service levels to suite your customers budget and circumstances -
   For more info: SERVICE LEVEL MATRIX
   
   
7. No quote rejection fee.
   
   
8. Fixed quoted price.
   
   
9. Confidentiality guaranteed - we work in a secure environment having signed a non-disclosure agreement.
   
   
10. All recovery work done in-house.
    
    
11. No billable work undertaken unless approved in writing.
    
    
12. No surprises, no-nonsense terms and conditions.
    For more info: TERMS AND CONDITIONS

1. No recovery, no charge, that is:
   • you will not be invoiced should we for some reason not be able to recover the data, or the data recovered not be in a useable condition,we can re-negotiate a price (less than the quoted amount) should some of the data recovered be of use to you with the option to proceed or not.
2. 100% satisfaction guaranteed:
   • we will do everything possible to rectify the recovery or refund the recovery charges (or a portion thereof) should we not be able to solve any valid issues with the recovered data.

Specialized recovery, protection, safekeeping, storage, retrieval, conversion, investigation, unlocking and even in destroying of digital data from server and RAID volumes, PC and laptop hard disk drives, backup tapes, CD & DVD media, non-volatile memory devices, MO media and almost all other types of digital data devices, irrespective of the condition of the media, including electro-mechanical failure, data corruption, virus infections, data deletion, lost data files or any other potential data threatening situation.

• Server, RAID, NAS, SAN hard disk recovery (all configurations and manufacturers)
• PC and laptop hard disk recovery (all manufacturers)
• Data forensic services (Electronic discovery)
• Compact flash recovery (all manufacturers)
• Tape recovery (all manufacturers)
• File repair and recovery
• eMail repair and recovery
• Database repair and recovery (most database formats)
• Password retrieval
• Tape media conversion
• CD / DVD recovery
• Hard disk, CD/DVD and tape destruction/sanitation

STEP 1:  You receive a hard disk drive (or other faulty electronic media) enquiry from a potential customer.

STEP 2:  You supply your customer with a preliminary quotation based on our recommended retail price as per our reseller pricelist.

• You could add your own mark-up should you wish - keeping in mind that if the customer approached us directly we would be quoting them our recommended retail price.
• You can also contact us (should you prefer) in order to confirm the pricing.
• The purpose of the preliminary quotation is to commit your customer to the costs associated in sending the drive to us.

STEP 3:  If your customer is satisfied with the preliminary quotation you then ship the drive to us.

• For more info: SHIPPING AND PACKAGING INSTRUCTIONS
• In the case of server recoveries we would require:
  • All disk drives in the server. The sequence (order) of these drives must be marked before being removed from the server (very important).
  • The Raid controller (even if faulty).

STEP 4:  We receive the drive and should be able send you a written confirmation quotation via email within 2-10 working hours depending on the service option required.

STEP 5:  You then send a confirmation quotation (including your reseller mark-up) to your customer who in turn supply you with a final approval (preferably in writing).

STEP 6:  You email us confirming the final approval received.

• No data recovery work will be undertaken without us 1st having received this approval from yourself UNLESS you have marked the drive as pre-approved based on our reseller pricelist.

STEP 7:  We complete the data recovery.

• This takes us on average 3-5 working days under our STANDARD recovery rate.
• We do not return the faulty recovered drive - we could however return what is left of the drive should you require.
• We will send you a report via e-mail should we not be able to recover any data.
• We will also again contact you should we not be able to recover all the data required.
• The data will be transferred to a destination drive either supplied by yourself (or your customer) or we can quote for any drive currently available
  • Most drives have more than 10GB worth of data and we therefore by default quote for a destination drive.

STEP 8:  We send you an invoice via e-mail awaiting confirmation of payment.
STEP 9:  We return the data or you may arrange for collection upon receipt of payment.

OUR PRIMARY CONCERN IS TO RECOVER YOUR CUSTOMERS DATA IN FULL CONFIDENTIALITY AS FAST AND IN A GOOD CONDITION AS POSSIBLE

STEP 1 - PAPER WORK

a. Include the printed work order request form or a cover letter with your contact details and other relevant information about the media and data required.
PLEASE NOTE:
* Complete the form with as much detail as you possibly can.
* The more information we have the quicker and more accurate we will be able to diagnose the problem.
STEP 2 - PREPARING THE PARCEL

a. If possible, do not include any brackets, adapters and cables.

b. Make use of a sturdy cardboard box at least twice the size of your media.

c. Package your media with bubble wrap ensuring adequate padding in order prevent any movement and also to be able to absorb impact while being transported.

d. Package multiple drives in separate boxes or ensure that they are separated with enough packing material so that there will be no contact.
PLEASE NOTE:
* Please package the drive as if you would be sending us an egg :-)
* Hard disk drives are extremely delicate and sensitive to being bumped and knocked around.
* Additional damage may make a successful recovery more difficult or in extreme cases un-recoverable.
e. Seal the box with packing tape and clearly mark with our shipping details and your return address.

f. Mark the box as "FRAGILE HANDLE WITH CARE".

STEP 3 - SHIPPING THE MEDIA - YOU HAVE A CHOICE OF:-

a. Either bringing the media in personally,

b. have the media sent via courier,

c. or we can arrange for a free courier collection and delivery service.
PLEASE NOTE:
* The free collection and delivery is only applicable on pre-approved recoveries within the borders of South Africa.
* Should you urgently require the recovery then we would suggest dropping the drive off personally as the courier service may take up to 2-3 working days.

d. For Deliveries by hand print our location map.

e. For Courier Deliveries mark the box with our physical address as below:

1. Not to make any rash decisions that may cause further damage or lead to permanent data loss.
2. To switch the drive off as soon as possible especially if there are “strange noises” coming from the drive.
3. Not to run any hard disk utilities or data recovery software on a noisy and/or difficult to detect or access drive.
4. Not to copy or write any data to a formatted, deleted or potentially damaged drive as this may cause further damage to the data.
5. Not to format or modify the partitions on a potentially faulty drive.
6. Not to open the drive - hard drives are very sensitive to contamination and should only be opened in a controlled clean room environment e.g. class 100 clean room.
7. We do not recommend them replacing or swapping the controller board as that may cause damage to the drives firmware programming and so hamper the possibility of recovering the data.
   • The programming on most modern drives is specific to that drive despite having a matching PCB.
   • Please ensure that the original PCB is fitted back onto the drive before being shipped for data recovery – that is should the controller board have been replaced.
8. To observe safe handling practices eliminating further damage.
9. To package the drive as if sending an egg -  See also Our Shipping Instructions.

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